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Questions, problems with the app, or a request about your data — here is how to reach the CITIShield team at CitiBIM Nigeria Limited.
For most questions, email is the fastest route. We respond to requests about personal data within the timeframe required by applicable law.
General support, questions about the app, reporting a problem, or any request concerning your personal data.
contact@citibim.comSpeak to the team during business hours, Monday to Friday.
+234 916 675 5544CITIShield does not contact emergency services on your behalf.
CitiBIM Nigeria Limited, the company behind CITIShield.
2nd Floor, Turbo Energy Building,The fastest way is in the app. Open CITIShield, go to Profile or Settings, choose Delete account and confirm with the code we text you. Your sessions, your device records and the link between you and your reports go immediately, and the account is held for 30 days so you can cancel by signing in again. The Privacy Policy explains exactly what is removed and what stays.
Use the form below only if you cannot reach the app — for example if you have lost the phone number on the account. We will carry out the same process for you.
Submit this form only if you cannot use the in-app Delete account option.
You have 30 days to change your mind, and then it is permanent. Signing in during those 30 days lets you cancel. After that your sessions, devices, alert settings, saved places and saved routes are deleted and your identifying details are overwritten, and the account cannot be restored. Your safety reports stay on the map with your name removed from them, and that unlinking happens straight away — cancelling restores your account, not your authorship of past reports. If you only have a question, email contact@citibim.com instead.
Deletion is one of several rights you hold over your personal data. The CITIShield Privacy Policy explains each of them in full.
Access, correction, deletion, objection, restriction, portability, and the right to withdraw consent.
Read your rights →What to send us, what we may ask you for, and how quickly we will respond.
How to make a request →Contact us first. You may also lodge a complaint with the Nigeria Data Protection Commission.
Your right to complain →CITIShield supports, and does not replace, official emergency services. It does not automatically contact the police, fire service or ambulance service on your behalf. If you need immediate help, contact the appropriate emergency service directly.