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Questions, problems with the app, or a request about your data — here is how to reach the CITIShield team at CitiBIM Nigeria Limited.
For most questions, email is the fastest route. We respond to requests about personal data within the timeframe required by applicable law.
General support, questions about the app, reporting a problem, or any request concerning your personal data.
contact@citibim.comSpeak to the team during business hours, Monday to Friday.
+234 916 675 5544CITIShield does not contact emergency services on your behalf.
CitiBIM Nigeria Limited, the company behind CITIShield.
2nd Floor, Turbo Energy Building,Use the form below to ask us to permanently delete your CITIShield account and the data associated with it. Fill it in here — you do not need to leave this page.
Submit this form to request permanent deletion of your CITIShield account and associated data.
Deletion is permanent. Once your account is deleted it cannot be restored, and you will lose access to your reports and verification status. If you only have a question, email contact@citibim.com instead.
Deletion is one of several rights you hold over your personal data. The CITIShield Privacy Policy explains each of them in full.
Access, correction, deletion, objection, restriction, portability, and the right to withdraw consent.
Read your rights →What to send us, what we may ask you for, and how quickly we will respond.
How to make a request →Contact us first. You may also lodge a complaint with the Nigeria Data Protection Commission.
Your right to complain →CITIShield supports, and does not replace, official emergency services. It does not automatically contact the police, fire service or ambulance service on your behalf. If you need immediate help, contact the appropriate emergency service directly.